Refund policy

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;

on which you or a third party designated by you, who is not the carrier, has taken possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately;

on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (Schmitz Textilimporte GmbH, Aschershainer Str. 6, 04746 Hartha, Germany, Email address: info@chililifestyle.com) of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Schmitz Textilimporte GmbH, Aschershainer Str. 6, 04746 Hartha, Germany, Email address: info@chililifestyle.com:
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/
for the provision of the following service (*)
Ordered on ()/ received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date

(*) Delete as appropriate.